Loyalty and Reward Management Solutions

The LoyaltyPlus cloud-based software solutions provides the perfect solution for data foundation enterprises with high transaction volume, document management and multiple touchpoint integrations.  This includes enterprises that operate in a global, multilingual environment with coalition partners scattered across the globe to a national single spectrum solution.

Working in coalition with

Loyalty and Reward Management Solutions

Frequent Flyer

LoyaltyPlus is the solution you need to reduce costs while addressing the aviation industry’s unexpected and unique challenges. Airlines look for creative ways to re-engage with their customers, and LoyaltyPlus can provide comprehensive but cost-effective, Loyalty and CRM functionality for specific markets.

Frequent Freighter

With the increase in online shopping and the reduction of passengers travelling, the need for freight is becoming more important to customers. Whether you provide a service to transport goods via road, rail, air, or sea, LoyaltyPlus has a suitable solution for you. Start tracking and rewarding activity of customers and agents or agent companies to keep them supporting your brand.

Frequent Stay

Information about customer interactions and preferences are recorded, mainly where interactions are electronic. LoyaltyPlus provides the tools to drive deep customer insights and use them to activate personalised and valuable interactions with your brand.

Frequent Shopper

LoyaltyPlus built customer incentive solutions and help our clients build the kind of loyalty that has retained and delighted thousands of customers over the years. Our customer loyalty programmes assist you in prioritising interactions over transactions.

Employee Benefits

Whilst building relationships with your customers to know their needs and ensure they support your brand is crucial, a focused and motivated team of staff can give your customers the dedicated service and attention they deserve. What better way to motivate your team than add the LoyaltyPlus Employee Benefits solution to your staff’s list of benefits.

Functionality

INCLUDED:

  • Program rules definition and workshop
  • Customization and development required for implementation project
  • Training
  • Hand Holding on Go-live week

OPTIONAL:

  • Additional Language Implementation after primary
  • Data conversion and translation

The Management Portal or administrative interface is a functional rich application for the program owner and all different types of call centre roles.

INCLUDED

  • Users and groups security management
  • Workflow management
  • News module
  • Stakeholder information (Travel preferences, hobbies, contact persons)
  • Member Management (Various enrolment channels and communication preferences)
  • Number ranges and dup checks
  • Multiple dynamic account statuses
  • Account merge
  • Accrual management (Accrual and bonus rules, Expiry rules, different accrual protocols and data collection)
  • Redemption management (Redemption rules, vouchers, and reversals)
  • Tier management (Tier calculation method and rules, soft landing, fulfilment)
  • Promotion management (Enroll, accrue, tier, redemption, and manual promotions)
  • Correspondence management (Rule based communications, template builders for email and SMS, newsletter builder, HTML editor)

OPTIONAL

  • Alliance wide Retro request
  • Ecommerce redemption request
  • External web service enrolment
  • Email address verification
  • Intelligent member grouping
  • Agent management
  • Staff management
  • Alliance accrual
  • Alliance redemption
  • Document management
  • Campaign management
  • User dashboards

INCLUDED

  • Online enrolment
  • Profile updates
  • View transactions and statements
  • Message system
  • Retro Credit Request
  • Manual redemption request
  • Mile’s purchase
  • Mile’s transfer
  • Card replacement
  • Accrual calculator
  • Redemption calculator


OPTIONAL

  • Chat facility
  • Account pooling

OPTIONAL

  • Partner rules definition for airline, hotel, retail
  • Partner invoicing
  • Accrual rules and transaction splits

INCLUDED

  • Reservations feed
  • File transfer IN/OUT FTP/SFTP
  • Email IN/OUT
  • Standard web services


OPTIONAL

  • SMS notifications
  • Payment gateways
  • Incoming email processing
  • Non-standard web services

INCLUDED

  • Standard reports
  • Export to PDF or Excel
  • Report scheduling


OPTIONAL

  • Operations dashboard
  • Daily data warehouse extract
  • Customer value indicators

INCLUDED

  • SSL certificate and new HTTP/2 protocol
  • Password strength, CAPCHA, single session, force password reset
  • Email verification
  • Audit logs including IP address
  • Session rate monitoring and alert on suspicious activity
  • Remote monitoring and 24/7 uptime
  • Firewall
  • High availability hosting environment
  • Access control and daily backups


OPTIONAL

  • OTP mobile verification